Samsung Bangladesh has recently launched Out of Warranty
(OW) spare parts warranty for its consumer products and mobile phones. Any customer
repairing their products with an appropriate charge will get 90 days warranty for spare parts
from the repair date.
Samsung products carry a full warranty for a specific period and OW is an extended period
given by Samsung to the customers to repair their products and enjoy similar benefits.
Thus, Samsung provides OW to most of its products, including TV panels, AC parts, Oven, Air
Purifier, Vacuum cleaner, AirDresser, Soundbar, Mobile parts, and many more. However,
the OW will not apply to battery and accessories. The company will offer 90 days warranty
on the spare parts.
Customers will enjoy 90 days warranty from the day of receiving service from Samsung
Service Centers. This is the industry's highest warranty period in Bangladesh. Warranty will
only be applicable for any functional or manufacturing defect and void if the parts are
damaged due to negligence, such as water clogging or any other external impact.
In this regard, Seungwon Youn, Country Manager, Samsung Bangladesh, said, “As a pioneer
in consumer electronics and mobile devices, Samsung has always been one step ahead in
the business. Hence, keeping in mind our customers’ satisfaction, we are bringing this
warranty facility. The initiative will give customers peace of mind, especially those who
worry about the warranty running out or paying extra. We have always tried to bring
convenient solutions to our customers.”
Customers cannot avail the warranty on replacing parts if the product was purchased from
outside Bangladesh, and an international warranty was not applicable on the product.